Scope
This Policy applies to personal information processed by eShopiMart in connection with the Services. By using the Services, you agree to the practices described here.
Information We Collect
We collect information in three ways: (1) directly from you, (2) automatically through your use of the Services, and (3) from third parties.
1) Information You Provide
- Account & Profile: name, email, password, phone, billing/shipping addresses.
- Orders & Support: items purchased, preferences, messages, and attachments you send to support.
- Reviews & Content: product ratings, comments, uploaded photos or other content.
2) Information Collected Automatically
- Usage data: pages viewed, clicks, referring/exit pages, timestamps.
- Device & log data: IP address, browser type, operating system, device identifiers.
- Approximate location: derived from IP for fraud prevention and localization.
3) Information From Third Parties
- Payment providers: payment status, limited card details (tokenized), fraud signals.
- Carriers & fulfillment partners: delivery updates and tracking info.
- Marketing partners: campaign performance information.
How We Use Information
- Provide, operate, and improve the Services and our products.
- Process and deliver orders, returns, and refunds.
- Create and manage your account, and communicate with you about orders or service updates.
- Personalize content and product recommendations.
- Provide customer support and respond to requests.
- Detect, investigate, and prevent fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our terms.
- Send marketing communications if you opt in (you can opt out at any time).
Legal bases (where required, e.g., GDPR): contract performance, legitimate interests, consent, and legal obligations.
Advertising & Analytics
We may work with analytics and advertising partners that set cookies or use similar technologies to provide analytics, measure campaigns, and personalize ads. Partners may combine this information with other data they have collected. Where required, we will request your consent.
Payments
We use third-party payment processors. eShopiMart does not store full payment card numbers. Payment information is handled by our processors in accordance with the PCI-DSS standard.
Data Retention
We retain personal information for as long as necessary to provide the Services, fulfill transactions, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and our legal or operational needs.
Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure; we cannot guarantee absolute security.
Your Rights & Choices
- Access, correct, or delete your information.
- Object to or restrict certain processing.
- Portability – request a copy in a usable format.
- Marketing choices – opt out using the unsubscribe link or account settings.
- Cookies – manage via browser or cookie banner preferences.
Rights vary by region (e.g., GDPR, CCPA/CPRA). We will honor applicable rights requests after reasonable verification.
Children’s Privacy
Our Services are not directed to children under 13 (or as defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to remove it.
International Data Transfers
Your information may be processed outside your country of residence. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect your information during transfer.
Changes to This Policy
We may update this Policy from time to time. The “Last updated” date shows when the latest changes took effect. Material changes will be notified via the Services or by email.
Contact Us
If you have questions or requests regarding this Policy or your personal information, contact us at:
E-ShopimartEmail: support@eshopimart.com
Phone: +1-123-456-7890